Our gold-plated jewellery is made from 316L stainless steel and then dipped in 750 (18K) gold to ensure quality and style. Your jewellery is then coated with our anti-tarnish coating to maximise its longevity – our jewellery is waterproof and sweat-resistant. If you have any questions about the product or the ordering process, simply email us at:
Shipping costs: Free shipping to UK & Ireland Shipping time: 4 - 6 working days Returns: 14 days
For the production of personalised items, which we only make individually for you after receipt of your order, we need approx. 2 - 8 working days (depending on the product).
Items can be returned to us within 14 days of delivery. Personalised items are excluded from returns.
Really happy with the necklace! The quality is reslly good and honestly it looks even nicer in real life than in the photos. I’ve been wearing it for a few weeks now, even in the shower, and it still looks like new. Really happy with it!
Brought this for my gf and she loves it. Havnt took it off since. Looks alot better in real life and the letters are joined really nice. Def worth every penny.
I have purchased this necklace for my Grsndson to give his mum ( my daughter ) on her 40th birthday later this week .
I love it and I hope she will too
Am lovely piece if jewellery where you can choose the letters you wish to put together to make it a very personal
Piece. Beautifully made, good quality. Arrived promptly well packaged. I love my piece.
I love my necklace, it never comes off my neck, I shower in it, go to the gym in it and it still looks new.
Shopping was expected and didn’t have to wait to long
I would highly recommend and will be buying more jewellery in the future, thank you Layla
The item was well made and had a high quality finish. I would recommend this necklace to any one looking to purchase a gift that is both unique and individual.
If something isn't quite right, we'll arrange a free repair or replacement.
Waterproof & Tarnish-Resistant
Made for everyday wear – even in the shower.
Hypoallergenic & Skin-Friendly
Perfect for everyday wear – even for sensitive skin.
LOANYA QUALITY PROMISE
We make our jewellery to be by your side every day – even in the water. Our pieces are crafted from high-quality stainless steel and finished with 18K gold plating and a durable PVD coating. Free from copper and nickel. Waterproof, tarnish-resistant and suitable for sensitive skin – made to be worn again and again while staying beautiful for longer. Because your special moments deserve jewellery that lasts.
Frequently Asked Questions
Returns of eligible items are possible within 14 days of receiving your order.
As personalised items are made individually for you, they are excluded from returns.
For further information, please see our refund policy.
Our jewellery is made from water-resistant and durable materials and is designed for everyday wear. It is colourfast and tarnish-resistant, helping it maintain its original colour and shine over time. You can find the exact materials used for each piece on the relevant product page under "material".
Yes, all LOANYA jewellery is made from high-quality, nickel-free materials and is designed to feel comfortable for everyday wear.
Your satisfaction is especially important to us. If your jewellery has a manufacturing defect or we have made a mistake with your order, we will of course make sure to find a suitable solution.
Every personalised piece of jewellery is made individually for you with the utmost care and is covered by our guarantee.
Free delivery within UK and Ireland. Delivery time: 4-6 working days.
Our aim is to dispatch every order as quickly as possible, so you can enjoy your new piece of jewellery soon. Please note that personalised jewellery is made individually for you after you place your order. Depending on the product, production takes approximately 2-8 working days. As soon as your jewellery is finished, your order will be dispatched immediately.
Yes. Every LOANYA order is lovingly packaged and delivered ready to gift in our complimentary jewellery box - perfect and ready to give to someone special.
Unlike ordinary jewellery, every personalised piece is made especially for someone truly special. The result is a unique and meaningful keepsake that captures precious moments, celebrates the bonds we share and keeps the people who mean the most to you close to your heart, forever.
Every piece of jewellery is made especially for you, using high-quality materials and designed to preserve life's most precious moments.
Over 300,000 customers worldwide have already chosen LOANYA, creating unique keepsakes that celebrate their family, partners and loved ones with our jewellery that will stay with them for years to come.
We use high-quality, nickel-free 316L stainless steel, which is durable, waterproof and perfect for everyday wear.
Our gold jewellery also features a premium 18K gold plating (750 gold) and a protective anti-tarnish coating to help maintain its beautiful finish for longer.
This means your personalised keepsake is made to stay beautiful and be treasured for years to come. 💛
Our customers' satisfaction speaks for itself: LOANYA currently has a rating of 4.4 out of 5 stars on Trustpilot and 4.9 out of 5 stars on Trusted Shops. Numerous verified reviews and genuine customer photos also give you an honest insight into our jewellery and service.
And if something does not meet your expectations, our friendly customer service team is always here to help. Simply get in touch - we will be happy to find a suitable solution together.